Since 1988 Quicken has been the top personal management software for millions of consumers. We pioneered a radically easier and faster way for people to manage their household finances. Since then we’ve continued to focus on delighting customers and making the Quicken product and experience better than ever.

Job Title: 
Care Experience Specialist
Location: 
Tucson
AZ
United States
Department: 
Care
Job Requisition Number: 
1030-19
Job Summary: 

Come join the Quicken Customer Care Tucson team as a Care Experience Specialist! We are looking for intelligent, experienced, and energetic technical support professionals to join our customer care team.

Since 1988, Quicken has been the top personal management software for millions of consumers. We pioneered a radically easier and faster way for people to manage their household finances. Since then we’ve continued to focus on delighting customers and making the Quicken product and experience better than ever.

At Quicken Inc., our Core Values are Customers FirstBe Honest & Purposeful, Set a High BarDo What You SayLearn Execute & Iterate, and Win Together & Celebrate.

Responsibilities: 

As a Care Experience Specialist at Quicken, you will primarily support our customers by living our core values day in and day out. Every day, you’ll directly help our customers use Quicken and troubleshoot issues by phone and chat, deliver a first-rate customer care experience, and have fun while doing it! But this isn’t your average tech support job. Once you become a Quicken product expert, you will take Care to the next level by capturing insights, working with colleagues to analyze emerging issues, and sharing your feedback with the bigger team to make a positive impact on the organization. 

Starting pay for our Care Experience Agent is $19/hr., plus a complete benefits package. Training pay is $18/hr.

Qualifications: 
  • 3+ years recent tech support experience
  • Ability to learn quickly and then help train or teach others
  • Have an amazing ability to explain techie things to non-techie people
  • Know a little (or a lot) about money management, banking, investing, etc.
  • Like to hustle just as much as you like to have fun
  • Excellent written and verbal communication skills
  • Patience, empathy, and a high energy level

Education: Some college/post-secondary education is preferred but not required.

Recent experience with your own personal online banking, Quicken, or other financial products is ideal and will help a great deal with the types of contacts that we take.

We are looking for the following attributes in our Care Experience Specialist:

  • Professional customer service skills: coaching mindset, helping nature passion for the customer and customer experience
  • Patience, empathy, positivity, and a high energy level
  • Flexible and quick learners, able to adapt to continuously evolving client needs
  • Self-driven with attention to detail and follow-through
  • Demonstrate speed, agility, critical-thinking, and problem-solving skills in their work, ability to ramp up quickly
  • Ability to multitask and work under pressure
  • Excellent communication skills: verbal, written, and listening

Quicken is excited to be building a team of innovative and talented people that are dedicated to helping people improve their financial lives.  We believe in giving our employees the benefits and perks to keep them happy and healthy.  Whether it’s generous healthcare benefits, a 5% matching 401(k) Plan, a gym subsidy, or unlimited snacks, we believe happy employees are successful employees.  (Benefits and perks may vary based on location.)  Come join our Quicken team!

Quicken is proud to be an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

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