Since 1988 Quicken has been the top personal management software for millions of consumers. We pioneered a radically easier and faster way for people to manage their household finances. Since then we’ve continued to focus on delighting customers and making the Quicken product and experience better than ever.

Job Title: 
Content Writer
Location: 
Bangalore
India
Department: 
Product Management
Job Requisition Number: 
1129-17
Job Summary: 

For more than 30 years, Quicken, the leading personal money management software, has been the trusted financial management solution for millions of customers.  Our mission is to help individuals and families lead healthy financial lives.

We are going through a transformation with a renewed focus on product improvement, growth, and customer satisfaction.  We are working on a strategy to deliver an awesome personal finance experience to our customers, allowing them the ability to access and manage their financial lives anywhere, anytime, and on any device. 

Our Bangalore office, Quicken Software Development [a wholly owned subsidiary of Quicken Inc., a US based company], is looking to hire an experienced, detail-oriented Content Writer to create and copyedit customer facing content for the Quicken Product, Marketing and Care teams. 

Product:

  • Reviewing all new onscreen copy for grammar, spelling and adherence to Quicken style standards.
  • Updating and maintaining the in-product help system (Qwin, Qmac) and getting started guides.
  • Copyediting all release notes (Qwin, Qmac, Mobile)
  • Working with design team on new features—copy, introductory materials, on-boarding tours, etc.
  • Collaborating with PM and Design on the creation/copying editing of content used in beta testing (task scripts and surveys)
  • Working on special initiatives such as:
    • Project Q copy standardization effort (Qwin)
    • Error message copy review and update (Qwin, Qmac)

Marketing:

  • Collaborating with marketing on the copyediting and creation of (this is not expected to be a “Brand” or “Campaign” copywriter in the agency sense):
  • Customer emails (offers, alerts and other customer communications).
  • Promotional web site copy (especially copy related to the describing the customer benefit of new or existing features—a writer/editor and Quicken SME)
  • Creation of scripts for "How To” Videos.
  • Creation of other “How To” or “what’s new” content posted in the marketing site context.

Care

Collaborating with Care on the copyediting and/or creation of:

  • FAQs and other customer-facing support content (web) for new features and product enhancements as they are released.
  • FAQs and other customer-facing support content (web) in response to known issues or “hot” issues that arise due to bugs, customer feedback, etc.
  • Reviewing/copyediting communications sent to customers in the Quicken Beta community.
Responsibilities: 
  • Authoring and/or copyediting content as described in the “Scope of role” section above.
  • Participate in periodic/ongoing customer empathy events (customer interviews, take support calls for a day, etc.) to gain a deep understanding of our customer base in order to help shape the voice and tone of the product and supporting content.
  • Working closely with the product team to understand expected product functionally—for both new and existing product features. This would include: 
    • attending team standup meetings
    • proactively reviewing Jira items to determine impact/changes needed to help system, support FAQ content, etc. 
    • attending product design sessions
  • Maintaining HTML-based help system.
Qualifications: 
  • Basic HTML markup skills required

Quicken is excited to be building a team of innovative and talented people that are dedicated to helping people improve their financial lives.  We believe in giving our employees the benefits and perks to keep them happy and healthy.  Whether it’s generous healthcare benefits, a 5% matching 401(k) Plan, a gym subsidy, or unlimited snacks, we believe happy employees are successful employees.  (Benefits and perks may vary based on location.)  Come join our Quicken team!

Quicken is proud to be an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

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