Since 1988 Quicken has been the top personal management software for millions of consumers. We pioneered a radically easier and faster way for people to manage their household finances. Since then we’ve continued to focus on delighting customers and making the Quicken product and experience better than ever.

Job Title: 
Training Specialist
Location: 
Tucson
AZ
United States
Department: 
Care
Job Requisition Number: 
1023-19
Job Summary: 

Quicken is committed to helping people lead healthy financial lives. We’re reinvigorating our business to become the most used, most loved personal finance software.

Join the Quicken Customer Care Tucson team as a Training Specialist! We are looking for an intelligent, experienced, and energetic training professional to join our customer care team.

Responsibilities: 

As a training specialist at Quicken, you will primarily be supporting our support staff by living our core values day in and day out. You’ll be creating, redesigning, and delivering training content for our Quicken support teams. Ensuring our new and current support teams are prepared for the incoming customer questions, understand new changes in the Quicken Software, and know the upcoming process updates.  Driving a higher-performing care organization and have fun while doing it! 

Qualifications: 
  • 3+ years recent tech support experience
  • 2+ years of Quicken experience
  • 2+ Years of Articulate and/or TechSmith experience
  • Experience with the end-to-end process of creating and launching eLearning content
  • Ability to work independently and as part of a team
  • Experience prioritizing workloads and delivering on tight deadlines
  • Experience using the ADDIE model
  • Strong understanding of online money management, banking, investing, etc.
  • Like to hustle just as much as you like to have fun
  • Excellent written and verbal communication skills
  • Patience, empathy, and a high energy level

Quicken is excited to be building a team of innovative and talented people that are dedicated to helping people improve their financial lives.  We believe in giving our employees the benefits and perks to keep them happy and healthy.  Whether it’s generous healthcare benefits, a 5% matching 401(k) Plan, a gym subsidy, or unlimited snacks, we believe happy employees are successful employees.  (Benefits and perks may vary based on location.)  Come join our Quicken team!

Quicken is proud to be an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

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