Application not Responding When Updating Quicken on Microsoft Windows Vista

When you try to install the Quicken update file on a computer running the Microsoft® Windows® Vista operating system, the installation progresses to a certain point and appears to stop responding. If you press the Ctrl+Alt+Delete keys to open the Task Manager, the Quicken update application appears with a "Not Responding" status. In this case, the Not Responding status does not indicate that the update application is no longer running, and canceling the update process can cause damage to the Quicken update installation, preventing you from uninstalling the program.

To continue an update process that appears to be stalled:

  1. From the Windows Task Manager, do not click End Now.
  2. Allow the update installation to continue. Depending on the configuration of your computer (including the amount of RAM, speed of processor, and so on), this process can take up to 30 minutes or more to complete.

If you canceled the installation of the update file by clicking End Now in the Task Manager, apply the manual patch.

  1. Download the manual patch file for the version of Quicken you are using. Save the file to a location on your hard drive, such as the Desktop.
  2. Right-click the file downloaded in step 1, and then choose Run as Administrator.
  3. Follow the on-screen prompts to update Quicken.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.