Authenticate - User not found Error When Trying to Update Portfolio X-Ray in Quicken 2015



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This error occurs when you created your XRay under one Intuit ID, then changed to a different Intuit ID in your file (Edit > Preferences > Intuit ID, Mobile & Alerts).

 

Solution

You can reset this manually, if you don't want to change back to the original Intuit ID:

  • With Quicken closed, go to C:\ProgramData\Intuit\Quicken\Inet\Common\Localweb\XRay
  • Double-click XRay.INI to open it with Notepad
  • Change ResetXRay=0 to ResetXRay=1 and Save the change (Ctrl + S)
  • Open Quicken and go to the Investing tab to select XRay and click Get Started button.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.