Determining the Status of Your Quicken Bill Pay Payment

You can use either of the following options to check the status of your payment:

Through Web:

Log on to the Quicken Bill Pay Web site, and then look for the payment on the Payment Activity page. The following list describes the statuses for bill payments:

Scheduled indicates that the payment is scheduled to be made.

In Process indicates that the payment is now being processed and cannot be changed or canceled. Payments can start processing two to four days before the scheduled payment date. Depending on the way the payment is processed, this status may not appear on the Payment Activity page.

Completed indicates that the payment date has arrived. Normally, the payee receives the payment on the payment date and credits your account. Sometimes, however, the payee may take a few days to credit your account.

Canceled indicates that the payment was canceled.

Failed indicates that the payment was returned to us. This can happen because there was a problem when we tried to withdraw the payment from your payment account or because the account information sent with your payment was not correct and the payment was returned to us. This status can also occur when the payment account associated with the payment has been closed.

In your Quicken software:

From the Quicken Online Center Payments tab, select the payment for which you want to know the status. The following list describes the statuses for bill payments:

Sent indicates that an electronic payment has been scheduled, is in process, or has already been sent. You can make changes if the payment due date is not within four days of the current date.

Check Number indicates that a physical check payment has been scheduled, is in process, or has already been sent. You can make changes if the payment due date is not within four days of the current date.

Void indicates that the payment has been canceled.

Send indicates that the payment has not yet been sent to Quicken Bill Pay.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.