Duplicate Online Payees in Quicken After Deactivating an Account

This issue occurs when an activated online bank account was deactivated while there were pending online payments were set up in your Quicken account.

To resolve this issue delete the duplicate payee:

  1. Open the Online Payee list in Quicken by selecting Tools > Online Payee List
  2. Select the payee you want to delete, press Ctrl+Delete on your keyboard.
  3. Click Yes (or OK) to the confirmation prompt.

Note: You should contact your financial institution to verify that the payment information on the financial institution server matches what is in Quicken. If the payment information does not match, you may miss payments or make duplicate payments.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.