Error 1312: "Cannot create the directory.... A file with this name already exists...."

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When trying to install Quicken, the following error occurs:

Error 1312. Cannot create the directory . A file with this name already exists. Please rename or remove the file and click Retry, or click Cancel to exit.

Important: Do not close the error message.

To resolve this issue

  1. Set your Microsoft Windows view to display hidden files and folders:
    • Close the File Explorer window.
    • Click OK.
    • Select Show Hidden Files, Folder and Drives; if it's not already selected.
    • Go to the View tab.
    • Select Changes Folder & search options.
    • Go to the View tab and click on Options.
    • Choose File Explorer.
    • Right-click the Windows Start icon.
  2. Find the folder named in the error message:
    • Microsoft Windows 7: Click the Windows logo (Start button), enter the folder name given in the error message in the Search box, and press Enter.
  3. In the search results, right-click the folder and select Rename
  4. Rename the folder .old.
  5. In the error message dialog box, click Retry.


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