Error: Additional user input required


When using Quicken Bill Presentment Services, you may receive the following message:

Additional user input required


Quicken was unable to process the request because you need to go to your biller’s website and answer a security question.


Checking your biller's website.

  1. Login to your biller's website and navigate.
  2. Check if there is anything that you need to complete. (security question that you need to answer)
  3. Logout from your Biller's website.

Once you have completed the above steps, please login to Quicken and try adding the biller again.   If it still doesn’t work, please consider updating your account within the next few hours or the next business day.

Search Support:

Search form

Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.