Online Backup Error: "Invalid Account ID or Password" or "Your account has been disabled"

Quicken for Windows

Overview

When attempting to run a backup on your file, you may receive one of these messages:

Invalid Account ID or Password

-or-

Your account has been disabled

Cause

A common reason for a disabled account error is an expired credit card on record. If this is the case, you should have received a series of email notifications, asking you to update your payment information.

Resolution

Follow the steps on the notification emails. A link is provided to update your information. If you do not receive the emails, check your spam folder and ensure that these emails are allowed in the future.

Important:

  • It is important to act by the date listed in the notification emails to ensure your data is preserved. 

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.