Online Backup Error: "Invalid Account ID or Password" or "Your account has been disabled"
When attempting to run a backup on your file, you may receive one of these messages:
Invalid Account ID or Password
Your account has been disabled
A common reason for a disabled account error is an expired credit card on record. If this is the case, you should have received a series of email notifications, asking you to update your payment information.
Follow the steps on the notification emails. A link is provided to update your information. If you do not receive the emails, check your spam folder and ensure that these emails are allowed in the future.
- It is important to act by the date listed in the notification emails to ensure your data is preserved.