Error: "Invalid Account ID or Password" or "Your account has been disabled"

Overview

When attempting to run a backup on your file, you may receive one of these messages:

Invalid Account ID or Password

-or-

Your account has been disabled

Cause

A common reason for a disabled account error is an expired credit card on record. If this is the case, you should have received a series of email notifications, asking you to update your payment information.

Resolution

If you have not received the email notifications for any reason, please click here to reactivate your account and update your billing information: https://www.backup.com/user/activate.aspx?vendorid=INTQKN.  Once complete, you will see a confirmation message and an email will be sent to your email address on file, confirming that your account has been updated. If you do not receive an email, please check your spam folder and ensure that these emails are allowed in the future.

Important:

  • Accounts that have been closed longer than 30 days are not fully guaranteed reactivation. After 30 days, it is possible that data within the account, or the account itself, has been purged from our servers.
  • Accounts closed longer than 60 days should not be reactivated. You can register for a new Quicken Online Backup account online. [links to: http://quicken.intuit.com/personal-finance-tools/online-backup-services.jsp]

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.