Error: Make sure your network connection is active and try again

Overview

When using Quicken Bill Presentment Services, you may receive the following message:

Make sure your network connection is active and try again.

Cause

Quicken was unable to connect to your biller’s website. Please make sure that your network connection is active and try again.

This error is typically caused by either of the following:

  • Biller's website is undergoing system maintenance
  • Temporary server outage or
  • High server traffic during business hours

These connection errors are normally resolved within 24 hours.

Note:

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.