Error message when using Online Services: Error 15500


Overview

15500 is returned by a Direct Connect financial institution as OL-332-A.

Cause


Quicken was unable to update your accounts because the customer ID or password entered was rejected by your financial institution.

Description

The financial institutions server returned an OFX response containing an OFX error 15500.  The user entered an invalid userID or password.

Caution:

Many financial institutions lock your account if an incorrect customer ID or password is entered multiple times. This help prevents unauthorized access to your financial information.  You'll want to read this entire article prior to troubleshooting to reduce the risk of being locked out of your account. If you are locked, you'll want to contact your financial institution.  They can reset your credentials -- Quicken can't.

  • Verify your PIN
    Make sure the password you entered is correct. Some banks have special requirements for the Quicken password including case-sensitivity, minimum length, or a mix of letters and numbers. Your password could be different from the one you use on the online banking web site. Be sure to re-enter your password carefully.

    Note: If you are setting up online services (such as transaction download) for this account there may be additional information displayed in the dialog where you enter your Customer ID and PIN that may tell you what should be entered.
  • Verify your Customer ID
    • Open the account register.
    • Select Settings on the lower-right or Account menu > Settings.
    • Verify that the Customer ID displayed is the correct one.
    • If the Customer ID is correct, then also review the financial institution name and account information (such as the account and routing number).
  • Check Keychain
    • Close Quicken.
    • Open the Finder menu, choose Application > Utilities > Keychain Access.
    • Select Login under keychains, and Passwords under Category.
    • Delete key (If multiple listed, then delete each one listed).
    • Open Quicken and Update accounts.



    If problem persist after following these instructions, please contact your financial institution for further assistance.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.