Error message when using Online Services: OL-209

Product Version
Windows 2018
Windows 2017
Windows 2016
62 people found this helpful

Overview

Error OL-209 when trying to download transactions from your financial institution.

Cause

Quicken is unable to read a response from the server. The response may not have been returned, there may have been inadequate disk space, or a disk error may have occurred while saving the response to a temporary file.

Solution

The simplest solution would be to wait and try again later. If the problem persists, continue with the steps below.

Delete the files in your Temporary Internet Files folder in Windows

  1. Click the Start button or Windows icon.
  2. Click Control Panel. In Windows 10, the Control Panel is located in the Windows System folder.
  3. Click Network and Internet (category view) and then click Internet Options.
  4. Click the General tab, and then click Delete under the Browsing history.
  5. Click Delete all, then click Yes to confirm that you want to delete this information.
  6. Click OK.

Alternative steps to delete the temporary files in the system

  1. Open the Run Command (Windows Key + R). 
  2. Type in %TEMP%
  3. Click on a single file and select them all by doing a Ctrl + A 
  4. Delete all of the files there (Some files cannot be deleted, just click on skip or skip all).

Note: If the Temporary Internet Files folder contains a significant amount of content, this process may take several minutes to complete.

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