Error when Registering Quicken Windows

When registering Quicken Windows 2014 and newer, you may receive an Unknown Error, Oops error or similar simple messaging and cannot complete the registration process.

There are different conditions that may cause these errors:

Problems with Quicken Internet Connectivity

These messages would typically look something like this:

Error when Registering Quicken Windows

Quicken can't connect to the internet to complete the registration process, or it's timing out.  Typically, the Connlog would also show connectivity errors.

Solution / Workaround

  1. Connect to the internet, then try to register Quicken again.  If you're already online (you can browse the web, continue with Step 2;
  2. Follow Message When Using Online Services: CC-899 (this may not be the error you are getting, but it helps with connectivity issues) and/or Connectivity Troubleshooting.

Problems with Writing to Quicken System Files/Folders

These messages would typically look something like this:

Error when Registering Quicken Windows

The current Windows User is unable to Write to the Quicken System folder where the registration is logged. This may be due to simple permissions issues or settings from prior installations preventing access.

Before using any of the Solution/Work-Around Options, you must be able to View Hidden Files & Folders to complete the steps.

NOTE: These instructions are for Windows Vista family operating systems (Vista, 7, 8, or 8.1).

  1. Click the Windows Start icon.
  2. Choose Computer.
  3. Go to the Organize menu at the top of the screen.
  4. Select Folder & Search Options.
  5. Go to the View tab.
  6. Select Show Hidden Files, Folder & Drives, if it's not already selected.
  7. Click OK.
  8. Close the Computer window.

Solution / Workaround Options

Try deleting the Intuit Authorization (IAM) Folders

  1. Use Windows Explorer to navigate to C:\Users\(your user name)\AppData\Local\IsolatedStorage
  2. Use the Search option to find “” (without quotes) in the IsolatedStorage location
  3. Delete all folders found in the search results
  4. Re-launch Quicken and try to register
  5. If you're still not able to register, continue with the next process.

Remove any left-over file settings from prior installations (Upgraders Only)

  1. Follow the instructions on GEN82227 to Clean All Versions and delete the Shared Folders.
  2. Reinstall Quicken.

Make sure the Quicken folder has the correct access permissions

  1. With Quicken closed, use Windows Explorer to browse to C:\Users\(your user name)\AppData\Local
  2. Right-click the folder then select Properties.
  3. Select the Security tab then click on Advanced.
  4. In the Permissions column, you'll want SYSTEM and your Windows user name to have Full Control.
  5. Close the Properties window, open Quicken and try to register again.
  6. If you're still not able to register, continue with the next process.

Try a new Windows Admin User

  1. Close Quicken.
  2. Open the Control Panel from the Windows Start button/icon in your Windows system.
  3. Make the selection to go to the User Accounts section.
  4. Create a New User with Admin permissions.
  5. Close the Control Panel, and sign out of Windows for your currently logged in Windows user.
  6. Sign into Windows as the New User.
  7. Launch Quicken and complete the registration process.
  8. When you're done registering the program, close Quicken.
  9. Sign out of Windows, then sign in as your normal Windows user name.
  10. Open Quicken and confirm that you are now able to continue using online services in Quicken (For example, try to update your account balances).

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.