Error When Using Online Services: OL-254

Product Version
Windows 2017
Windows 2016

This error has three likely causes

  • One Step Update was manually cancelled
  • Your Quicken data file is damaged
  • The Quicken program is damaged

One Step Update was manually cancelled

Quicken automatically cancels an online update if it can't successfully update your data. If you manually cancelled an online update, try again and wait for Quicken to either complete the update or return an error message.

To troubleshoot problems with connectivity in Quicken, see our Connectivity Troubleshooting Guide

Your Quicken data file is damaged

Typical causes of data file damage include improperly shutting down the computer, software conflicts, and voltage fluctuations. Symptoms of a damaged data file include:

  • Categories or numbers wrongly associated in reports when all report settings are correct.
  • Dates missing from reports when all report settings are correct.
  • Missing categories or classes.
  • Inability to assign categories in split transactions.
  • File backups that can't be restored.
  • Inability to reconcile the current bank statement when all numbers are otherwise correct.

The easiest solution is to restore a backup of the Quicken data file that was made before the damage occurred. Another solution is to visit Quicken Support and update your software to the latest release. If these solutions don't work, try the following:

  1. Choose File menu > File Operations > Copy.
  2. Make a copy of your damaged Quicken data file.
  3. Choose File menu > File Operations > Validate and Repair.
  4. Select the copy you just made of your Quicken file, and then click OK.
    • Note: Quicken does not recommend using the Validate and Repair utility on your original data file, as in some cases damaged information can be removed from a file during the repair process.

If the Validate and Repair utility detects damage within the file, you receive a prompt to view the data_log in Notepad. This file is a record of the parts of your data that were repaired. The Quicken program saves a backup copy of this file before you validate. This file is located in the Validate folder in the same location as your Quicken file on your hard disk.

The Quicken program is damaged

  1. Uninstall Quicken from the Windows Control Panel.
  2. Reinstall Quicken and follow the on-screen prompts.
    • Important: Make sure you change the destination folder. If you install Quicken to the original folder, the OL-254 error will persist.
  3. Complete the installation and launch Quicken.
  4. Update your accounts.
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