Errors with Dropbox and other online tools

Product Version
Windows

Overview

Quicken may display one of the following errors when attempting to open, back up, or restore your Quicken data file.  Any of the errors below can occur if you try to open your Quicken data file while it is located in your Dropbox folder or another online storage folder. 

Some of the other programs that can cause these errors are:

  • OneDrive
  • Google Drive
  • Carbonite

 

Error Messages

Errors with Dropbox and other online tools

"Quicken cannot open the data file because it is in use by some other application."

  Errors with Dropbox and other online tools

"Unable to open source file"

Errors with Dropbox and other online tools

"Unable to re-load current file after copy."

It's important not to open a data file directly from Dropbox or other online storage folders, as this can cause issues with your data file; always open from your computer.  Dropbox is intended for storage of your Quicken Backup files, not to keep your active Quicken data file in.

To resolve these errors

First, confirm the location of your data file:

  1. Go to File > Show this file on my computer.

Errors with Dropbox and other online tools

  1. Review the file location path in the bar above the list of files.

Errors with Dropbox and other online tools

 If "Dropbox" is in the file path, then follow the steps below to move it out of Dropbox and onto your computer.

Move your data file from Dropbox:

  1. Open your Dropbox folder. 
  2. Drag the data file from the Dropbox folder to your computer desktop. 
    Errors with Dropbox and other online tools
  3. If you're prompted to confirm, click Move out of Dropbox.
    Errors with Dropbox and other online tools
  4. Double-click the data file that you've placed on your desktop to open it.

For more information on Dropbox:

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