Error Message When Updating Accounts: CC-800

Overview

If you've deactivated or deleted an account and then restored a Quicken backup file, you'll receive a CC-800 error. Don't worry, in this article we'll review how to get your accounts back up and running. 

To resolve this issue

First, you'll need to deactivate the affected accounts:

1. Select Tools > Account List 
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Select Edit on each account with this error and Deactivate them on the Online Services tab
4. When finished, close the Account List.

Second, reactivate the accounts:

1. Select Tools > Add Account 
2. Go through the flow of re-adding the deactivated accounts to Quicken, use your login credentials and answer any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
3. Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken. 

If the issue persists

If the steps above do not resolve the issue, please reach out to Quicken Support.