How To Find the Online Banking Log Files For Quicken For Mac

Quicken for Mac 2015
Quicken for Mac 2016

A customer care agent may ask you for your log files to research & resolve your issue. This article provides you instructions on how to locate and prepare these logs to be attached to an email.

Collect and save your logs:

  1. Go to the Help menu.
  2. Select show logs in Finder.
  3. Click logs: save http log.txt, Connlog.txt and ofxlog.txt.

To prepare the logs for attaching to an email:

  1. Command + click (or right-click) the file.
  2. Choose share.
  3. Select mail.
  4.  

Search Support:

Search form

Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.