How to Locate a Mac Crash and/or Console Log


Frequently, the crash log is necessary to determine the exact cause of an "Unexpectedly Quit" error message with Quicken Mac products.  These instructions will help you locate and save the crash log, which may be requested by Quicken Support in order to assist in the resolution of the crash.

  1. In Finder, choose Go > Utilities
  2. Double-click Console
  3. Select the Quicken crash report with the date/time of the crash.
    Example:
    How to Locate a Mac Crash and/or Console Log
  4. On the Console > File Menu, choose Save A Copy As...
  5. Name the file using your first initial + last name  and save the file to your Desktop.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.