I received an email from Quicken Bill Pay to verify my identity. Is this email request legitimate?
Important: This FAQ refers to Quicken Bill Pay, a service that will be discontinued on August 31st, 2020. Our new service, Quicken Bill Manager, is now available for paying your bills directly from Quicken. For more information about switching to Quicken Bill Manager, click here.
After signing up for the Quicken Bill Pay service, you may receive an email request for more information.
Do I need to be concerned?
Our bill payment partner is committed to verifying your identity, to ensure that no fraudulent activity occurs on your accounts. If additional verification is required, you may receive this email. You can verify your identity and begin using Quicken Bill Pay by following the steps outlined in the email.
This is a legitimate email from our bill pay partner:
Bill Pay Research - Darla O.
Greetings From Quicken Bill Pay!
RE: Member Number 123456789
Thank you for your interest in using our service. We have received your request to add your payment method.
We employ a number of measures to verify the validity of payment method information. In order to complete this verification, please provide the following information:
* Copy of your most recent home Utility Bill. This bill must contain yourname and the service address.
* Copy of your social security card or proof of your social security number.
* Copy of the voided check for each funding account
* Copy of the bank statement for the account you wish to add.
* Copy of your Driver's License or proof of your date of birth
Please fax us at our secure toll free fax number: 555-555-5555. If you prefer, please mail the information to the address below:
P.O. Box 7235
Sioux Falls, SD 57117-7235
If you have any questions or concerns, please contact our Customer Support department at email@example.com or call toll free 877-555-5555. We are here 24/7 to serve your bill payment needs.
The Quicken Bill Pay Team
Bill payment services provided by Metavante Payment Services, LLC
This e-mail is automatically generated. Please do not reply to this e-mail.