Mobile Sync Message: Unable to Sync: This is not the same file as the one currently in the cloud.


After restoring a backup, Quicken 2013 will return the following message when performing a mobile sync:

Mobile Sync Message: Unable to Sync: This is not the same file as the one currently in the cloud.

To resolve this message, the older copy of the file you just restored must be sync'd to the cloud, replacing the data overwritten by the restore process:

  1. Go to Edit menu > Preferences > Mobile & Alerts.
  2. Click Unlink This Data File..
  3. Click the Unlink confirmation button.
  4. After the unlink is complete, click the blue Get Started button in the same Preferences window.
  5. Choose Sign-In With Existing Cloud ID.
  6. Enter the Cloud ID and password you've already used (the one that existed in the overwritten data file).
  7. Click the "Replace the accounts on Quicken Cloud..." button.
    Mobile Sync Message: Unable to Sync: This is not the same file as the one currently in the cloud.Mobile Sync Message: Unable to Sync: This is not the same file as the one currently in the cloud.
  8. Confirm the accounts you want to sync; this may be different than what is currently displayed, if you had changed this during your use in the prior version of the file.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.