Online Backup Error: LA4101

Quicken for Windows
Quicken for Windows 2014
Quicken for Windows 2015
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Quicken Online Backup

You may receive the following message when attempting to make an Online Backup:

LA4101: Invalid Data Format 1

To resolve this issue

Step 1: Uninstall Online Backup

  1. Uninstall the existing version of Online Backup:

Windows Vista / Windows 7

  1. On the Windows taskbar, left-click Start and then select Control Panel.
  2. Under Programs, choose Uninstall a program.
  3. Select Online Backup, right-click and choose Uninstall.

Windows 8 & 8.1

  1. On the desktop screen, while holding down the Windows key on your keyboard, tap the X key on your keyboard.
    Note: If the Control Panel icon is located on your desktop, just double-click it.
  2. Select Control Panel.
  3. Choose Programs and Features.
  4. Select Online Backup, right-click and choose Uninstall/Change.

Windows 10

  1. Left-click the Windows icon/Start button on the taskbar.
  2. Select Control Panel.
  3. Under Programs, select Uninstall a program.
  4. Select Online Backup, right-click and choose Uninstall.

     2. If no option to uninstall is available:

  • Press the Ctrl + Alt + Del keys on your keyboard, and then click the Task Manager button. The Task Manager opens.
  • Click the Processes tab
  • Scroll to find the Onlinebackup.exe process. Click to select it, and then click the End Task button.
  • Click OK.


Step 2: Reinstall Online Backup and save the file

  1. Reinstall Quicken Online Backup.
  2. Create a new folder on the C:Drive.
  3. Save your data file to the new folder.
  4. Open the data file from the new folder on the C:Drive.
  5. Go to the Online Backup Application and locate the data file. Select the data file and click Save in the lower right hand corner of the application.
  6. Backup the data file in the Online Backup Application.
  7. In the Quicken program, use Online Backup to save the file.


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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.