Payee Disappears After Changing the Financial Institution in the Online Center

When you create a payee, it can be used for any financial institution or account in your Quicken file that allows you to make payments. When you click Use or double-click a payee in the Online Payee List, the financial institution selected at the top of the payee list is the financial institution that will appear in the Online Center.

If you have already entered a payee in the Online Center and later change the financial institution, the payee will be removed. If a financial institution changes something about the payee, like an address or telephone number, a subrecord will be created that will link that payee and financial institution together. If the Quicken program did not remove the payee when changing the financial institution, a payment could be sent to the wrong address.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.