Quicken Crashes during One Step Update or opening a password protected file

Quicken for Windows 2014
Quicken for Windows 2015
Quicken for Windows 2016

PROBLEM:

* One Step Update crashes Quicken when the Vault Password is the Intuit ID Password

* Cannot open Quicken Data File (QDF) due to blank "enter Intuit ID password" screen when the File Password is the Intuit ID password

* Quicken crashes when opening a QDF that uses the Intuit ID password as the File Password

SOLUTION OPTIONS:

Change the Vault Password to use a Custom password.

Tools > Password Vault > Add/Edit Passwords > Manage Vault Password.

Select Use my Custom password.

NOTE: This will clear all stored passwords. Be prepared to re-enter your stored bank passwords.

If you cannot change the password type from Intuit ID to Custom without crashing, your only option is to delete and recreate the Password Vault.

Change the File Password to use a Custom password.

File > Set Password for this data file.

Select Use my Custom password. Enter your Intuit ID password when prompted, to confirm current password.

NOTE: If you cannot perform this action because Quicken crashes or fails to present the password field (just shows a blank white screen), use option #3.

Remove the File Password using the Quicken Password Removal tool.

Follow the instructions under "If you are using Quicken 2014, 2015, and 2016... > How do I access the password removal tool" at https://www.quicken.com/support/forgot-your-quicken-data-file-password.

 

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.