Quicken Mac 2007 Crashes with Unexpected Error


Quicken Mac 2007 may crash randomly without any noticeable indication.  This may be caused by a trojan virus infected in your system where Quicken is installed. Other applications will likely experience similar behaviors as Quicken, including crashes and unexpected behaviors.

The crash you experienced is not caused by the Quicken software.

The crash log can indicate if the system where Quicken is installed has been infected by a trojan virus.

  1. Open Finder.
  2. Go to Applications > Utilities.
  3. Open Console.
    • If the Log List is not visible on the left side of the window, click on the Show Log List button.
    • If the items under this heading are not visible, click on the disclosure triangle beside User Diagnostic Reports in the list.
  4. Select System Log on the list.
  5. Click Clear Display.
  6. Run Quicken to create the crash.
  7. Return to the Console window, find the last item in the User Diagnostic Reports section that begins with the name of the application ("Quicken 20xx" or "Quicken Essentials") and select it. This should be the most recent crash for Quicken. You can verify this by checking the date and time in the header of the crash log when it is selected in the list.
  8. From the File menu, Select Save a Copy As... and navigate to Desktop.
  9. Use your name for the name of the file (ex: JohnSmithCrash) and click Save.
  10. Open the log.

The crash log would show /Users/Shared/.libgmalloc.dylib as in this example:

3/27/12 11:04:58 AM [0x0-0xa40a4].com.intuit.quicken[1444] dyld: could not load inserted library: /Users/Shared/.libgmalloc.dylib

More information on this malware/virus can be found in the Apple Communities, including this thread for Safari crashes:

https://discussions.apple.com/thread/3759625?start=15&tstart=0

There are several possible solutions available on the web, including using a free trial application from a well-known Mac security provider Virus Barrier, as well as a more detailed, user-action solution found at F-Secure, in addition to solutions suggested at the Apple Communities.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.