Troubleshooting Problems with Network Printers

Quicken will print to network printers supported by Microsoft® Windows®. Like local (non-network) printers, printing issues with network printers can be attributed to a wide variety of issues, ranging from incorrect printer settings to problems with the printer itself.

To troubleshoot network printer issues:

  1. First, verify that the network printer is plugged in and turned on.
  2. Make sure that the printer and computer are both connected to the network, and then try printing a document from a program other than Quicken.
    • If the issue persists, most likely there is a problem with either the network or the printer. Because of the complexity and number of available network and printer configurations, we are unable to provide support for this issue. For further assistance, check with:
      • Your system or network administrator (if you have one).
      • The person(s) who set up your network. 
      • The vendor from whom you purchased the printer.
      • The printer manufacturer's Web site.
      • A local computer consultant. 
    • If the issue does not appear in the other program, restart your computer and then proceed to the next step. 
  3. Restart Quicken. From the Quicken File menu, choose Printer Setup, and then choose the form that you are trying to print.
  4. Make sure that all selections and settings in the Printer Setup window are correct, especially the name and path of the network printer.
  5. Click OK to close the Printer Setup window, and then try printing again. If the issue persists, visit the printer manufacturer's Web site to download the latest printer driver for your operating system.
  6. If the issue persists despite attempting all previous steps, try setting up the printer locally (that is, connect the printer directly to the computer rather than accessing it across the network).
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