Update my Transactions and Balances in One Step Update

68 people found this helpful

  1. Choose Tools menu > One Step Update.
    • What to know about this
      One Step Update is the centralized access point for almost all connected services in Quicken. It makes it easy to:

      Note: One Step Update doesn't work with Web Connect accounts. Quicken may be able to upgrade accounts you currently update through your financial institution's website to another connection type that you can use with One Step Update. If this is the case, Quicken will let you know.

      Web Connect Accounts - Depending on the services supported by your financial institution, Quicken chooses the best available method to update your transactions and balances. When you use Web Connect, you log in to your financial institution's Web site and click a button or link to initiate the download process (often called "Download to Quicken").

  2. Enter your password(s).
  3. Choose what to update. (Optional)
  4. Click Update Now.
    • Why does the Settings dialog display? 
      If you are sending online bill payments, the One Step Update Settings dialog displays. This gives you a chance to review and confirm your bill payments before sending them. Click Update Now again when you are ready.
  5. A progress window provides status while your accounts are updated, and the One Step Update Summary window displays when the update completes.
    • Tell me more
      • About the One Step Update Summary 
        The One Step Update Summary window contains information about the number of accounts updated and transactions downloaded. For specific information about what was downloaded, click the accounts updated link under the financial institution name. Also displayed in the window is information about any errors that may have occurred during the update.
      •  What if I don't see the One Step Update Summary? 
        If the summary doesn't display, and you want to see it, choose Tools menu > One Step Update Summary.
      • Can I turn off One Step Update Summary?
        Yes you can. In the One Step Update Summary window, select the Show this dialog only if there is an error check box. In future updates, Quicken displays the summary information only if an error occurs during the update.
      • What does "Show just the last OSU" mean?
        Select this option to see a summary of only your most recent One Step Update; deselect this option to see summary information for all of your connected financial institutions and services, including those not updated in your most recent One Step Update.
  6. Click Close in the One Step Update Summary window when you finish reviewing it.


  • Check for free software updates.
    Each time you start a One Step Update session, Quicken checks to see if there is an update to the Quicken program. If an update is available, Quicken asks if you'd like to download the update.
  • Determine if (and how) an account is connected
    The best way to determine if (and how) your account is connected is by using the Account List. To do so, choose Tools menu > Account List and look in the Transaction Download column for your account. This will let you know if it is connected, and by what method. If you want to establish or change your connection method, click the Edit button next to the account name, and then click the Online Services tab.
  • Update an account by downloading and importing a file
    This isn't the best way to update an online-enabled Quicken account. It's often time-consuming, and any of the standard Quicken connection methods provide a much faster and easier experience. However, downloading and importing a file can be useful if you are having connectivity problems, or if you want to update an account that isn't online enabled. Here's how:
    • Log in to your financial institution's website.
    • Navigate to the download page and click the Quicken logo or Download to Quicken. The exact location of the download page is determined by your financial institution. It is frequently in an area of the website identified as the Download or History area.
    • Your browser will download a Web Connect file that contains your account transactions (you can recognize such a file by the .QFX extension in its file name).
    • Return to Quicken and choose File menu > File Import > Web Connect File.
    • Navigate to, and then select the Web Connect file you just downloaded.
    • Click OK.
    • Give the account a name. Or, if you already have an account in Quicken for these transactions, choose Link and the account name in the dialog that follows.
    • After Quicken finishes importing the file, open the account. Quicken will either automatically add them to your register, or you can review and accept the imported transactions, depending on your downloaded preferences.
  • About Direct Connect, Express Web Connect, and Web Connect
    The connection methods available to you depend on your financial institution and your account type.

    Express Web Connect (Free)

      Express Web Connect provides an integrated way to update transactions and account balances for financial institutions that do not currently connect directly to Quicken. With Express Web Connect, you can use One Step Update to update multiple accounts, and you no longer have to go to a financial institution's Web site to retrieve transactions.

    Direct Connect (Fees may apply)

      Direct Connect is a service some banks use to connect to Quicken. You will know if you have Direct Connect if you specifically signed up for it and/or your bank sent you a special user ID and password to use with Quicken. Some financial institutions require Direct Connect to use services such as bill pay, or transfers via Quicken.

    Web Connect (Free)

      Many financial institutions offering Web banking also let you download your Web transactions into Quicken. If you already have a password, and if the website displays the Quicken logo or contains a button or link that says Download to Quicken, this means that your financial institution supports the Web Connect protocol for downloading and importing transactions into Quicken.

      To learn more
      See Tell me about the connection methods used by online services.

Help us improve our support center
Still can't find what you're looking for? Contact Support
Ask our community for help and to learn more about Quicken

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community