What if One Step Update Stops Responding
This problem may occur if the Internet connection is interrupted, or a server error occurs.
To resolve this issue:
- Make sure that your system date and time are correct. Secure connections with online banking services, as well as the portfolio export feature, may fail to connect if the system date and time are incorrect:
- In the One Step Update window, click Stop Update.
- From the Microsoft Windows Start menu, choose Settings > Control Panel.
- Click the Date/Time icon.
- Correct the date and time, and then click OK.
- Make sure that the Internet connection is configured properly in the Quicken program.
- Click the Tips & Tutorials tab.
- If it's not already selected, click the Quicken Services button.
- Click Get started under Quicken Bill Pay.
- If the Quicken Bill Pay page does not appear, check your Internet firewall settings. In addition, verify that there is no interference from spyware, adware, or downloadable toolbars.
- If the embedded Web browser does not open, reinstall Internet Explorer 6.0 or newer.
- Wait a few hours and then try the One Step Update again. Server-generated errors and issues generally clear within a period of 24 hours.
- Attempt the same update action in a new Quicken data file. If a new file is able to perform the update action, it may indicate a fault in the original data file.
- It is possible that a server is having trouble interpreting valid data entries contained in the original data set. Restore a recent backup of your data file from before the issue started to occur, and then try the update again.
- If you haven't manually backed up your data file, restore one of Quicken's automatic backups. (Unless you specify otherwise, Quicken makes a historical copy of your data every seven days and stores five of these copies in the Quicken/BACKUP folder.)
Since the size of a new data file is unlikely to be the same size as the original, data damage may not be the issue.