What if One Step Update Stops Responding

This problem may occur if the Internet connection is interrupted, or a server error occurs.

To resolve this issue:

  • Make sure that the Internet connection is configured properly in the Quicken program.
    1. Click the Tips & Tutorials tab.
    2. If it's not already selected, click the Quicken Services button.
    3. Click Get started under Quicken Bill Pay.
    4. If the Quicken Bill Pay page does not appear, check your Internet firewall settings. In addition, verify that there is no interference from spyware, adware, or downloadable toolbars.
    5. If the embedded Web browser does not open, reinstall Internet Explorer 6.0 or newer.
  • Wait a few hours and then try the One Step Update again. Server-generated errors and issues generally clear within a period of 24 hours.


Since the size of a new data file is unlikely to be the same size as the original, data damage may not be the issue.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.