What if something goes wrong when managing Quicken files?


Choose the question that most closely describes the problem you're having. If you don't see your problem described below, additional help is available on the Web at Quicken Support.

Running Quicken

What if I can't run Quicken from two separate user accounts on Windows?

Creating data files

What if I don't know whether to create a new Quicken file?

Opening data files

What if Quicken can't open my data file when converting from a previous version?
What if Quicken converts the wrong data file?
What if I can't find my Quicken data file?

Managing passwords

What if Quicken doesn't accept my password, asks for a password I didn't add, or gives me an invalid password message?

Backing up and restoring data files

What if there is a CD or other external media problem when I am backing up or restoring my Quicken data file?
What if Quicken backs up the wrong data file?
What if Quicken asks to overwrite the current file when I back up or restore my Quicken data file?
Why do I get "File conflict--File is already open" when backing up my Quicken data file?
Why do I get "Not a valid Quicken file" when backing up my Quicken data file?
What if I don't know which backup file to restore?
What if I don't see the Quicken data file I just restored?

Notes

Quicken also offers information on the Web specifically for Quicken Online Backup.

Importing data

Why can't I import data from a QIF file into a banking or investment account?
What if all my accounts aren't listed in the QIF Import dialog?
What if is information missing from my imported QIF file?
Why do I get "Not a valid Quicken file" when backing up my Quicken data file?

Archiving data

What if I don't know whether to use Year-End Copy or Copy File?
What if transactions appear in the register after I create a year-end file?

Uninstalling Quicken

What if I can't uninstall Quicken?

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.