Workaround: "Confirm my account a different way" when being prompted for a verification code
Quicken is implementing a more secure login process, also called "Multi-factor Authentication" (MFA) to ensure that no one but you can access your online banking information. With this new MFA process, you may receive a message "Let's make sure it's you" when logging into Quicken, which prompts you to receive a verification code at your email address or phone number.
However, if you don’t have access to the email address that you registered your copy of Quicken with, and you don’t have a phone number on file, you may have to go through a longer process to verify your email address, selecting the option to "Confirm my account a different way (takes longer)".
If you need immediate access to your data file, you can follow the steps below to change the email address associated with your file, so you can quickly receive a verification code
To change the user email address:
- Close Quicken, and disconnect from the internet. Then, reopen Quicken.
- When you open Quicken, you will be prompted for your Intuit ID password; enter the password you usually use to access your data file. Because you are offline, you will not be prompted for an MFA verification code.
- Go to Edit > Preferences and select “Sign in as a different user”. Type "YES" to continue.
- Your screen will refresh and present you with an error that you are offline. Connect to the internet again.
- You will be prompted to sign in with your Intuit ID; choose to create a new Intuit ID, and use your current email address to register.
- Complete your registration and log into your Quicken file
Now, when you are prompted for the verification code, you can have it sent to your current email address, and verify your identity.