Error When Using Online Services: CC-931

Overview

You may receive a CC-931 error when attempting to update your accounts in Quicken for Windows.

This error occurs when the bank's website is unavailable to download transactions to Quicken.

Note: You may be able to log in to the bank's website successfully and still receive this error in Quicken. This is because the error is caused by an issue on the bank's servers, preventing Quicken from downloading transactions.

To resolve this issue

We recommend to first check the Quicken Community for alerts on widespread issues or bank outages.

If there are no alerts in the Community, wait 24 to 48 hours and then try to update the account again.

If the issue persists

If the problem continues for more than a few days, contact Quicken Support for assistance.