Error When Using Online Services: OFX 13504 or OL-390-A

Applies to:
Business
Deluxe
Premier
Starter
Updated: May, 14 2024 10:54PM
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Overview

You may receive one of the following messages while attempting to download information from your financial institution:

OFX Error 13504: Please try again later.

or:

OL-390: Quicken was not able to bring all of your online transaction information up to date. The server may be currently unavailable or your account information may not be correct.

To resolve this issue 

These errors occur when there is an issue getting all the necessary information from the financial institution's servers. You will need to contact your financial institution for assistance. 

Article ID: GEN00905

Agent Notes

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