Overview
When you perform a One Step Update in Quicken, you may receive an error CC-589, or FDP-189.
This error message will be presented if the financial institution has recently begun offering online services with Quicken. It can take up to five days for new online services to be fully available in Quicken.
To resolve this issue: If you have not recently restored a backup file
Update your accounts from the financial institution's website or wait up to five days and then update your accounts using One Step Update. Your financial institution cannot resolve this issue.
To resolve this issue: If you have recently restored a backup file
If you started receiving this error after restoring a Quicken backup file, you will need to Deactivate and Reactivate the affected accounts to resolve the issue.
To Deactivate:
- Select Tools > Account List.
- If present, select the Show Hidden Accounts checkbox at the bottom of the Account List.
- Select Edit on each account with this error and Deactivate them on the Online Services tab.
- When finished, close the Account List.
To Reactivate:
- Select Tools > Add Account.
- Go through the flow of re-adding the Deactivated account to Quicken. Use your login credentials and answer any security questions until you reach the screen displaying the accounts discovered at the financial institution.
- Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken.
If the issue persists
If you are still unable to download transactions after following the steps above, please contact Quicken Support.
