"Quicken needs to be installed in the Applications folder" message when installing Quicken for Mac

Applies to:
Business
Deluxe
Premier
Starter
Updated: May, 22 2024 6:26PM
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The following error may occur when installing Quicken for Mac:

Support Error Message GEN00702
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"Quicken needs to be installed in the Applications folder. Click "Install" to copy this version of Quicken to the Applications folder."

To resolve this issue

  1. Open Finder and go to the Applications folder.

  2. Press Command + Shift + Period on your keyboard.

  3. This keyboard command will allow hidden files to be displayed.

  4. Locate the ".background" folder and move it to the Trash.

  5. Press Command + Shift + Period again to toggle off the hidden files.

  6. Reinstall Quicken.

Article ID: GEN00702

Agent Notes

In This Article

    Welcome!

    Still need help? Contact Us

    Or Contact Us:
    Product Support
    For the best support experience, please sign in with your Quicken ID. We'll find your account and get you to the right team:
    For Sales & Renewals, or if you're having trouble signing in: