If your balance is incorrect

Product Version
Mac 2007 for Lion
Mac 2015
Mac 2016
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If the balance for an individual account looks wrong:

Review the import log:

When you import your data, Quicken 2015 and Quicken 2016 creates a log of all the tasks it performs during the import process. (Go to Help > Show Logs in Finder and look for the Import logs).

Most of the log entries consist of perfunctory information that you can ignore. But the log also lists any problems the program ran into during the import. Check the log for any potential errors, especially ones that say Quicken 2016 couldn't import certain data.

Check for "orphaned" transfers:

When you transfer funds from one account to another in Quicken, the program creates two transactions: one in the account the money came from and one in the account the money went to. When Quicken 2015 imports your data, it tries to identify both sides of the transfer. If it can't identify the match, it logs each side of the transfer individually and then creates a new matching transactions to complete the transfer. This can result in duplicate records.

For example, say you made a $1,000 transfer from Account A to Account B. If Quicken 2015 can't identify that the transaction from the withdrawal from Account A is the match for the transaction for the deposit in Account B, then it creates one transaction for the withdrawal it found in Account A, and it creates a new match for the deposit in Account B. At the same time, it creates a transaction for the deposit that it found in Account B and a new match for the withdrawal from Account A. As a result, the withdrawal gets logged twice in Account A, causing the account's balance to be $1,000 less than it should be. And the deposit similarly gets logged twice in Account B, causing that account's balance to be $1,000 more thanit should be.

To fix this, simply identify the orphaned transfer and delete the duplicates.

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