Quicken Is Unable To Get Prices For Some Tracked Securities

This can occur for the following reasons:

  • You haven't entered a ticker symbol for the security or securities.
  • The ticker symbol is incorrect or has been changed.
  • You are trying to get the price for a money market security (Quicken can't update these securities). Look at the ticker symbol; if the symbol ends in XX, Quicken can't retrieve its price.

To resolve this issue for securities that are supported by Quicken

To add or modify a security symbol:

  1. From the Quicken Edit menu, choose Preferences, and then choose Customize Online Updates.
  2. Click the Quotes tab and make sure the security has a valid ticker symbol assigned to it.
  3. Select the securities you want to download. A green checkmark will appear to the left of the security name when it is selected.
  4. Click OK to save the changes, and then try to download the security quotes again.
  5. If the issue continues to occur, wait a few hours, and then try again.
  6. If you are still unable to update your securities, correct any damage in your data file.

To add or modify a security symbol:

  1. From the Quicken Investing menu, choose Security List.
  2. Select the security with the symbol that you want to change, and then click Edit.
  3. Enter the correct symbol in the Symbol field, and then click OK. If you do not know the correct symbol, click Look Up in the Edit Security window.

Search Support:

Search form

Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.