California Consumer Privacy Act (CCPA) Frequently Asked Questions

Overview

What are my rights under CCPA? 

To view your rights, see the CCPA section of the Quicken Privacy Policy

Where can I go for more information? 

Please visit the Quicken Privacy Policy for complete information about how we protect our customers' information as well as more information about our CCPA compliance. 

Requesting information

Who has the right to submit a CCPA information request? 

Under the California Consumer Privacy Act (CCPA), residents of the state of California have the right to request their personal information from companies that conduct business in California.  

How will my information be delivered? 

You will receive an email with a link to a downloadable file that contains the requested information.  

How long will it take to get my information? 

In most cases, delivery of your requested information will happen within 72 hours.  In rare cases, delivery could take up to 90 days. 

What should I do if I have issues with my CCPA information request? 

Contact Quicken Support

How do I make an information request? 

To make an information request, see the CCPA section of the Quicken Privacy Policy

Viewing your information request

How do I download my information? 

  1. Follow the secure link that appears in your email. 
  2. Sign in with your Quicken ID. 
  3. Download the .ZIP file. 

You can open and browse the contents of your information on your desktop computer using your web browser. 

What is a .ZIP file? 

A file with the .ZIP file extension is a .ZIP Compressed file. The .ZIP format is the most widely used archive format. We use it to contain the collection of files that include your personal information. Both modern Windows and Macintosh operating systems can unzip (decompress) .ZIP files. 

A .ZIP file, like other archive file formats, is simply a collection of one or more files and/or folders but is compressed into a single file for easy transportation and compression 

How do I view my information? 

  1. Download the .ZIP file to your desktop computer. 
  2. Unzip the file on your desktop computer and view the information using your web browser. 
    • To unzip a file on your MacOS computer, double-click the .ZIP file. A folder containing your files will appear in the same directory. 
    • To unzip a file on your Windows computer, right-click on the .ZIP file and select Extract All. 
  3. Once you have unzipped your files, double-click the index.html file. Your information will appear in your default browser. 

How to delete information

Why are you offering to delete my information? 

This service is being offered in compliance with the California Consumer Privacy Act (CCPA). Under that law, California residents have the right to request that companies doing business in California delete their personal information upon request. For more information view the Quicken Privacy Policy

What happens if I request a CCPA deletion?

You should only elect to do a CCPA delete if you are sure you don’t want to be a Quicken customer anymore.  If you have an active subscription, you will need to cancel it first by contacting Quicken Customer Support.

A CCPA delete will delete online data associated with your Quicken ID, including data you, or Quicken, have synced to the cloud.  It will also delete your user profile and your subscription records.

Your product, including your desktop version, will be unusable, and you will not be able to use the deleted Quicken ID for a future subscription.

Finally, the information will be unrecoverable.  So you should be absolutely sure you no longer wish to use Quicken products before electing to CCPA delete. 

Why do I have to cancel my subscription in order to do a CCPA delete?

Your “Terms of Use” constitutes a contract between Quicken and you, and the “Terms of Use” are active as long as you have an active subscription.

The CCPA provides certain exemptions to deletion for legal reasons, and one of them is to honor an existing contract.  That’s why you must cancel your subscription before we can delete your data.

Are there any other options to limit the information you share besides deleting my personal information and canceling my subscription? 

While Quicken requires the use of your personal information in order to help you manage your finances, you always have the option to opt out of marketing offers. This will prevent marketing-related sharing of your personal information. You can opt out here.

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