Overview
Have you received one of the following error messages when attempting to add an account? Let's take a look at what they mean and how to resolve them.
FDP-187
Error 187 Connect
Error 187 Refresh
Cause
These errors are caused by entering an incorrect security answer to your financial institution's website while attempting to add an account in Quicken.
To resolve these errors
Log in to your accounts at the financial institution and confirm the security Q&A you have stored in your preferences at their website.
Use the Retry option in Quicken, entering the responses you have stored at the financial institution's website. Note: You may have to retry several times to get prompted for all of the questions for institutions that have multiple Q&A.
If Retry is not presenting the questions for you to answer OR if the questions presented do not match those you have saved at the financial institution's website, try the steps below.
If the issue persists
Open Quicken.
Go to the Accounts menu and choose "Hide and Show Accounts".
Uncheck any accounts with this specific financial institution (FI) that are hidden in the list.
Click the Settings icon in the bottom right corner of the screen.
Under Downloads, click on Disconnect Account.
When finished with all accounts in your file that connect to this FI, Quit Quicken.
Open Finder and go to Applications > Utilities > Keychain Access app.
Looking in Keychain = Login and Category = Password, find and Trash any entries that show Quicken 2015, 2016, 2017 (or simply "Quicken" for the Subscription Release) or Quicken Connect and this FI name.
Quit the Keychain Access app and open Quicken.
Select your primary account with this FI to re-link. Click the Settings icon in the bottom right corner of the screen.
Under Downloads, click on Connect Account.
Type the name of this financial institution and make the appropriate selection, then enter your login credentials and click Sign In.
When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the accounts found to the corresponding account you already have set up in Quicken.
