Error -(28), -(29), and -(32) in Quicken for Mac

Product Version
Mac
18 people found this helpful

Overview

You may see error (-28), (-29), or (-32) while attempting to complete a One Step Update.

To resolve this issue

Quicken Connect accounts:

  1. Click the Add Account button (the plus sign in the Accounts panel).
  2. Type in the financial institution name and walk through the wizard.
  3. Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials, and carefully link to your existing Quicken account(s).

Error -(28), -(29), and -(32) in Quicken for Mac

  1. Click Continue.

Direct Connect accounts:

  1. Click the account name in the list displayed down the left side of Quicken, to open the register.
  2. Click the Settings gear in the lower right corner of the register view.
  3. In the next screen, select the Troubleshooting tab.
  4. Click Deactivate Downloads.
  5. Repeat steps 2-4 for all accounts with the same financial institution.
  6. Click the Settings gear again, then select Set up transaction download.
  7. Type in the financial institution name and walk through the wizard (select Direct Connect when presented with the list of connection types).
  8. Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials, and carefully link to your existing Quicken account(s).
  9. Click Continue.

Direct Connect users: If the steps above do not resolve the issue, please contact your financial institution for further assistance. 

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