Error Message: OL-220, OL-221, OL-222, OL-223, OL-224, OL-225, or OL-226 When Using Online Services

Product Version
Windows
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Overview

These errors are caused by incorrectly formatted information, being transmitted by the financial institution's servers, that Quicken cannot read. Quicken Support does not have access to these servers or the information being transmitted by them and cannot resolve this issue. You can try the steps below to resolve it, but it may ultimately require action by the financial institution.

Find the Financial Institution that is causing the error

  1. Open Tools > One Step Update Summary to find the financial institution where this OL error is presented. Also, verify the exact error code you are getting to confirm it is one of the errors covered here.
  2. Open the account register for this financial institution account.
  3. Click Account Actions (button or gear icon) at the top right of the register.
  4. Select Update Now.

Wait and try again later

If completing the Update Now process doesn't clear up the issue, this error may be caused by a temporary server outage. Try updating your accounts the next business day. 

Contact your financial institution

If the issue persists after waiting, you will need to contact your financial institution to resolve it.  Quicken does not have access to the financial institution's servers to correct the problem. This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution.  If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

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