Overview
If you've deactivated or deleted an account and then restored a Quicken backup file, you'll receive a CC-800 error. Don't worry, in this article we'll review how to get your accounts back up and running.
To resolve this issue
First, you'll need to deactivate the affected accounts:
Select Tools > Account List
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Select Edit on each account with this error and Deactivate them on the Online Services tab
When finished, close the Account List.
Second, reactivate the accounts:
Select Tools > Add Account
Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:
For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.
Select Add to Quicken for new accounts you didn't previously track in Quicken.
For accounts you don't want to link or add, select Don't add to Quicken.
If the issue persists
If the steps above do not resolve the issue, please reach out to
