Error When Updating Accounts: 103 or 101

Product Version
Mac 2019
Mac 2016
Mac 2017
28 people found this helpful


One of the following errors is displayed when there are outdated login credentials stored in Quicken for Mac and/or the Keychain App. 

  • Error: 101 Add
  • Error: 101 Connect
  • Error 103
  • Ccscrape 103
  • Ccscrape 101

First, deactivate all the accounts with the affected financial institution

  1. Open Quicken.
  2. Go to the Accounts menu and choose Hide and Show Accounts;
  3. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists;
  4. When complete, click the Settings button in the register for the affected account;
  5. Under the At Your Financial Institution section, click on Troubleshooting.
  6. Click on Deactivate Downloads, then click Save. Do this on each account with this FI. 
  7. Quit Quicken.

Second, delete Quicken passwords from the Keychain

  1. Open Finder and go to Applications > Utilities > Keychain Access app;
  2. On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
  3. Find and delete any entries that show Quicken or Quicken Connect and this FI name;
  4. Quit the Keychain Access app and open Quicken.

Third, update the bank list in Quicken

  1. Go to Accounts > New and pick an account type matching one of the affected accounts.
  2. At the bottom of the window that lists the financial institutions, click the "My bank is not listed" question mark icon; then click Update List.
  3. When the list finishes updating, it will display the current date. Click the Show List button to continue.

Lastly, re-add the accounts

  1. Type the name of the financial institution and make the appropriate selection.
  2. Enter your login credentials and click Continue.
  3. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.
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