Error When Updating Accounts: CC-503

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To fix this error:

Step One: Verify your login information

  1. Go to your bank's website and use your credentials to log in to the bank's website
  2. Confirm that you're able to log in to the bank's website with the expected username and password

Step Two: Update your password(s) in Quicken

  1. Launch Quicken and go to Tools > Password Vault > Add/Edit Passwords
  2. Click on the account in the Password Vault
  3. Choose Delete Password for the account
  4. Complete a One Step Update, you will be prompted to enter the password manually
  5. Type in the password (the same one used on the bank's website) and check in the box marked Save next to the password field
  6. Click Update Now

​NOTE: If the login ID or username also needs to be changed:

  1. Choose Tools > Account List
  2. Click the Edit button next to the account you want to change the login ID for
  3. In the Account Details window, click the Online Services tab
  4. Click Deactivate, and then click Yes to deactivate online services
  5. Click Yes again, if necessary, to confirm your choice
  6. Repeat these steps to deactivate all accounts at this same bank
  7. Return to the Online Services tab, and click Activate downloads for each account you've deactivated
  8. Enter the correct login ID and follow the on-screen prompts to activate your account

 

Advanced steps if the error continues to occur

First,

  1. Select Tools Account List 
  2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
  3. Select Edit on each account with this error and Deactivate them on the Online Services tab
  4. When finished, close the Account List

Second,

  1. Go to File > File Operations > Validate & Repair > Validate file, to fix any issues with your Online Settings
  2. Close, then re-Open Quicken

Third,

  1. Select Tools Add Account 
  2. Go through the process of re-adding the deactivated accounts to Quicken, providing the login credentials and answering any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
  3. Select to LINK each of the found accounts to the accounts you already have setup in Quicken.

When this process is complete, you will receive the most current available data from your bank.
 

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.