Error When Using Online Services: CC-501, CC-898, or "It's not your fault"
Have you received a CC-501, CC-898, or "It's not your fault" error message? Let’s break down what these codes could mean and how to fix them.
When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with these errors in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account.
Typically, we are already aware and working to fix these issues when they occur.
To resolve this issue
If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.
This type of error may require our support agents to review logs in order identify the issue and fix the problem.