Error When Using Online Services: CC-505

Quicken for Windows
Quicken for Windows 2015
Quicken for Windows 2016
Quicken for Windows 2017

You may receive the following message when you attempt to update your account transactions in Quicken:

CC-505 - Quicken is unable to update your account. This may be due to a temporary server issue or a communication error. Please try again.

-or-

You may receive the following message when you attempt to add a financial account in Quicken:

CC-505 - Quicken can't add this account because the [financial institution's] website is temporarily unavailable. Please try again in a few hours. Thank you for your patience!

Refresh your online account information

1. From your account register, select the Actions gear icon at the very top right of your register (Ctrl + Shift + N).

2. Select Update Now.

Error When Using Online Services: CC-505

3. Follow the on-screen instructions to complete the update.

4. Repeat these steps for each financial institution experiencing this error.

If the issue persists, try these steps again the next business day. If the problem continues for more than a few days, contact Quicken Support for assistance. Your financial institution cannot resolve this issue.