Error When Using Online Services: CC-505


You may receive the following message when you attempt to update your account transactions in Quicken:

CC-505 - Quicken is unable to update your account. This may be due to a temporary server issue or a communication error. Please try again.

-or-

You may receive the following message when you attempt to add a financial account in Quicken:

CC-505 - Quicken can't add this account because the [financial institution's] website is temporarily unavailable. Please try again in a few hours. Thank you for your patience!

Refresh your online account information

  1. From your account register:
    • In Quicken 2013: Select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
    • In Quicken 2012 and older: click on Account Actions
  2. Then select Update Now.
  3. Follow the on-screen instructions to complete the update.
  4. Repeat these steps for each financial institution experiencing this error.

If you can't wait to update your accounts

  1. Log in to your financial institution's website.
  2. Navigate to the download page and click download to Quicken.
  3. Navigate to the transaction history page.
  4. Follow the on-screen prompts to update your account(s).
  5. Enter the new transactions into Quicken manually.

Check periodically to see if the issue is resolved

  1. From your account register:
    • In Quicken 2013: Select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
    • In Quicken 2012 and older: click on Account Actions
  2. Then select Update Now.
  3. Follow the on-screen instructions to complete the update.
  4. Repeat these steps for each financial institution experiencing this error.
  5. If the update is not successful, try again the next business day. If the problem persists for more than a few days, contact Quicken Support for assistance. Your financial institution cannot resolve this issue.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.