Error When Using Online Services: CC-891

When using Online Services, you may receive the following message:

[Error CC-891] The login information entered in Quicken is incorrect. If you recently changed your password, enter it into Quicken.


Carefully type your password to ensure there are no errors.  

Are you are on the latest release of Quicken?

  1. On the Quicken toolbar, click the Update button (or select Tools on the menu bar, then choose One Step Update).
  2. Click Update Now.
    • If an update to Quicken is available, Quicken displays a window that describes what's in the update, as well as brief instructions for downloading the update.
    • You'll need to exit Quicken to run the update program.
    • When you exit, all your work is saved, and you can resume working as soon as the update finishes.

Refresh your online account information

Refresh your online account information

  1. From your account register:
    • Select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
    • In Quicken 2012 and older: click on Account Actions.
  2. Then select Update Now.
  3. Follow the on-screen instructions to complete the update.
  4. Repeat these steps for each financial institution experiencing this error.

If you have recently changed your log in information for this financial institution or the error persists:

  1. Close out of Quicken.
  2. Log in to your financial institution's Web site.
    • If you are able to log in to the site, continue with the next step.
    • If you are not able to log in to the site, contact your financial institution for assistance.
  3. Log out of the web site and then open Quicken and choose One Step Update Summary from the Tools menu.
  4. Locate the CC-891 error and click More Info.
  5. In the What do I do now? section, choose update your login information in Quicken.
  6. Enter the log in information used in step 2, and then click OK or Update.
    Note: If your customer ID is not correct, information about updating your customer ID is available.

If you are able to log in to your financial institution's web site, your financial institution cannot resolve this issue. If you need assistance, contact Quicken support.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.