Error When Using Online Services: OL-297, OL-296, OL-295

Product Version
Windows
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Overview

You may receive one of the following messages while using online services in Quicken:

  • OL-295
  • OL-296
  • OL-297

Cause

These errors usually appear when your computer cannot establish an internet connection with Quicken. This may be due to:

  • The bank updating security settings
  • Internet settings, firewalls, routers, a pop-up blocker, or your Internet Service Provider (ISP)
  • A server outage
  • If you're using an unsupported version of Quicken (you can view the list of supported versions here)

First, update your Internet Security Settings:

  1. Click the Start button and select the Control Panel. In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.
  2. Select Network and Internet, then Internet Options
  3. Go to the Advanced tab.
  4. Scroll down to the Security Section.
  5. Check TLS 1.2
  6. Click Apply then OK.
  7. Try your update in Quicken again.

If updating the Advanced settings does not resolve the error follow the additional steps below.

If you get this error with all of your banks:

Check your system date and time settings

  1. Double-click the clock on the task bar at the bottom right corner of your screen.
  2. In the Date/Time tab, check to see if the time is correct.  If it is not, fix it. 
  3. Sometimes the time zone may be incorrect.  Click on the Time Zone tab and make sure it is set to the correct time zone.
  4. Press OK when finished.
  5. If you made any changes to the time or time zone, open Quicken and attempt your online request again.

Restart your computer

  1. Save your work and close all open applications.
  2. From the Start menu, choose Restart.
  3. Select Restart and click OK.
  4. Once you're back up and running, try your Quicken online request again.

Reconfigure your firewall

  • Verify that the Quicken program (qw.exe) has full and unrestricted access to the Internet. For more information, take a look at Configuring Firewalls.  

If you get this error with some (not all) of your banks:

If only one bank is showing this error, it's likely a temporary issue; if this is the case, wait until the next business day and then try to update again.

In the meantime, make sure the settings are correct for accepting cookies.

  1. Click the Start button and select the Control Panel. In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.
  2. Select Network and Internet, then Internet Options.
  3. Select the Privacy tab.
  4. Click on the Advanced button.
  5. If available, check the Override automatic cookie handling option.
  6. Confirm that First-party and Third-party Cookies are both set to Accept.
  7. Press OK, then Apply and OK again.
  8. Close Internet Options and try updating Quicken again.
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