Error When Using Online Services: OL-297, OL-296, OL-295

Quicken for Windows
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Quicken for Windows 2016

Overview

You may receive one of the following messages while using online services in Quicken:

  • OL-295
  • OL-296
  • OL-297

Cause

These errors usually appear when your computer cannot establish an internet connection with Quicken. This may be due to your bank updating security settings, or due to internet settings, firewalls, routers, a pop-up blocker, your Internet Service Provider (ISP), or a server outage.

To fix this issue:

First, update your Internet Settings:

  1. Open Internet Explorer (NOTE: Quicken uses an embedded Internet Explorer browser, so you can follow these steps even if Internet Explorer is not your default browser).
  2. Click on Tools > Internet Options
  3. Go to the Advanced tab.
  4. Scroll down to the Security Section.
  5. Ensure TLS 1.0 and TLS 1.1 are checked
  6. Uncheck TLS 1.2
  7. Uncheck SSL 3.0
  8. Click OK.
  9. Try your update in Quicken again.

If updating the Advanced settings does not resolve the error follow the additional steps below.

If you get this error with all of your banks:

Check your system date and time settings

  1. Double click the clock on the task bar at the bottom right corner of your screen.
  2. In the Date/Time tab, check to see if the time is correct.  If it is not, fix it. 
  3. Sometimes the timezone may be incorrect.  Click on the Time Zone tab and make sure it is set to the correct time zone.
  4. Press OK when finished.
  5. If you made any changes to the time or time zone, open Quicken and attempt your online request again.

Restart your computer

  1. Save your work and close all open applications.
  2. From the Windows Start menu, choose Restart.
  3. Select Restart and click OK.
  4. Once you're back up and running, try your Quicken online request again.

Reconfigure your firewall

  • Verify that the Quicken program (qw.exe) has full and unrestricted access to the Internet. For more information, take a look at Configuring Firewalls.  

If you get this error with some (not all) of your banks:

If only one bank is showing this error, it's likely a temporary issue; if this is the case, wait until the next business day and then try to update again.

In the meantime, make sure the settings are correct for accepting cookies. Quicken uses Internet Explorer to handle these.

  1. Open Internet Explorer.
  2. Click on Tools > Internet Options.
  3. Select the Privacy tab.
  4. Click on the Advanced button.
  5. If necessary, check Override automatic cookie handling.
  6. Confirm that First-party and Third-party Cookies are both set to Accept.
  7. Press OK, then OK again.
  8. Close Internet Explorer and try updating Quicken again.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.