Error When Using Online Services: OL-301

Quicken for Windows 2015
Quicken for Windows 2016
Quicken for Windows 2017

Before you begin 

if you are receiving this error after upgrading from Quicken Windows 2014 to Quicken Windows 2017, please follow the steps here. Otherwise, continue with the steps below. 

First, wait a couple of days and try updating your account during a different time of the day.   

Usually this issue is temporary, so waiting a day or so should resolve the issue.  Also, some banks perform regular maintenance at the same time every day, so trying your update at a different time may resolve the issue.

Next, delete your temporary internet files and try again.

If you've waited a couple of days and the issue continues to occur, delete the files in the Temporary Internet Files folder:

Windows 10

  1. Use search options and open the Control Panel.
  2. Click Network and Internet.
  3. Click Internet Options.
  4. Click the General tab, and then click Delete under Browsing history.
  5. Click Delete all, click Yes to confirm that you want to delete this information, and then click OK.

Windows 7 / Vista

  1. Click the Start button and choose Control Panel.
  2. Click Network and Internet.
  3. Click Internet Options.
  4. Click the General tab, and then click Delete under Browsing history.
  5. Click Delete all, click Yes to confirm that you want to delete this information, and then click OK.

Finally, if this error occurs when trying to send an online payment:

If you're able to update your accounts without an error, but not able to send a payment, make sure the payment date is allowing enough time for the payment to be sent. If that doesn't resolve the issue, you'll need to contact your bank to make sure you're properly enrolled in their bill pay service.  

To find the contact information for your bank, go to Tools > Online Center and click Contact Info at the top of the window after selecting your bank's name.