Error When Using Online Services: OL-301

Quicken for Windows
Quicken for Windows 2014
Quicken for Windows 2015
Quicken for Windows 2016

To fix this issue:

First, wait a couple of days, and try updating your account during different time of the day.   

Usually, this issue is temporary, so waiting a day or so should resolve the issue.  Also, some banks perform regular maintenance at the same time every day, so trying your update at a different time may resolve the issue.

 

Next, delete your temporary internet files and try again.

If you've waited a couple of days and the issue continues to occur, delete the files in the Temporary Internet Files folder:

Windows 10

  1. Use search options and open the Control Panel.
  2. Click Network and Internet.
  3. Click Internet Options.
  4. Click the General tab, and then click Delete under Browsing history.
  5. Click Delete all, click Yes to confirm that you want to delete this information, and then click OK.

Windows 7 / Vista

  1. Click the Start button and choose Control Panel.
  2. Click Network and Internet.
  3. Click Internet Options.
  4. Click the General tab, and then click Delete under Browsing history.
  5. Click Delete all, click Yes to confirm that you want to delete this information, and then click OK.

Earlier versions of Windows

  1. Close Internet Explorer and quit any instances of Windows Explorer (where you navigate through folders and files on your computer).
  2. Click Start > Control Panel, and then double-click Internet Options.
  3. On the General tab, click Delete Files under Temporary Internet Files.
  4. In the Delete Files dialog box, click to select the Delete all offline content, and then click OK, then OK again.

Note: If the Temporary Internet Files folder contains a significant amount of content, this process may take several minutes to complete. 

 

Finally, if this error occurs when trying to send online payment:

If you're able to update your accounts without an error, but not able to send a payment, you'll need to contact your bank to make sure you're properly enrolled in their bill pay service.  

To find the contact information for your bank, go to Tools > Online Center and click Contact Info at the top of the window after selecting your bank's name.

 

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.