Error When Using Online Services: OL-334

Product Version

Windows

78 people found this helpful

Overview

You may receive error OL-334 while using online services in Quicken.

Details

As a security precaution to help prevent unauthorized access to your account information, if an incorrect password or PIN is entered multiple times, the account is locked and cannot be accessed until it is unlocked.

The exact number of login attempts with an incorrect PIN varies based on your bank, but in most cases three incorrect entries will result in the account being locked. If you are being prompted for a PIN and don't know what the PIN is, you should contact your bank for more information.

To resolve this issue

Try going to your bank's website and signing in. You may be prompted to unlock your account.

After signing in at the bank's website, try updating your accounts again in Quicken.

If the issue persists

If you are still receiving this error, you will need to contact your bank to have the password or PIN reset and unlock your account. Quicken Support is not able to reset the password or PIN for online banking.

Direct Connect users

Some financial institutions provide customers with different login credentials to use with Direct Connect. We recommend to contact your financial institution and verify the login credentials you should be using with your Direct Connect account in Quicken.

Last updated: 03/31/2020 Article ID: GEN83252

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support

Community

Get help from expert users — the best
place for your tough questions.

Ask Our Community

Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More

* Footnotes and disclaimers

Monitoring alerts, data downloads, and feature updates are available through the end of your membership term. Online services require internet access. Third-party terms and additional fees may apply. Phone support, online features, and other services vary and are subject to change. 14,500+ participating financial institutions as of October 1, 2018.
Standard message and data rates may apply for sync, e-mail and text alerts. Visit https://www.quicken.com/go/apps for details. Quicken App is compatible with iPad, iPhone, iPod Touch, Android phones and tablets. Not all Quicken desktop features are available in the App. The App is a companion app and will work only with Quicken 2015 and above desktop products.
Purchase entitles you to Quicken for 1 or 2 years (depending upon length of membership purchased), starting at purchase. Full payment is charged to your card immediately. At the end of the membership period, membership will automatically renew every year and you will be charged the then-current price (prices subject to change). You may cancel before renewal date. For full details, consult the Quicken Membership Agreement. You can manage your subscription at your My Account page.
Purchase entitles you to Quicken for 1 or 2 years (depending upon length of membership purchased), starting at purchase, plus 3 free bonus months, if applicable. Full payment is charged to your card immediately. At the end of the membership period (including 3 free bonus months if applicable), membership will automatically renew every year for a period of 1 year and you will be charged the then-current price (prices subject to change). You may cancel before renewal date. For full details, consult the Quicken Membership Agreement. You can manage your subscription at your My Account page.
If you are redeeming the free Quicken Starter product through the purchase of TurboTax, and you are currently in an active Quicken subscription and not within 6 months of your renewal date, you will have to return to this page within 6 months of renewal in order to redeem. Additionally, note that if you are currently subscribed to Quicken Deluxe, Quicken Premier or Quicken Home & Business, by redeeming the free Quicken Starter product, you will lose some of the features that are associated with your current higher-tiered product.
Quicken for Windows imports data from Quicken for Windows 2010 or newer, Microsoft Money 2008 and 2009 (for Deluxe and higher). Quicken for Mac imports data from Quicken for Windows 2010 or newer, Quicken for Mac 2015 or newer, Quicken for Mac 2007, Quicken Essentials for Mac, Banktivity.
30-day money back guarantee: If you’re not satisfied, return this product to Quicken within 30 days of purchase with your dated receipt for a full refund of the purchase price less shipping and handling fees. See https://www.quicken.com/30dayguarantee for full details and instructions.
Quicken for Mac software and the Quicken App are not designed to function outside the U.S.
The VantageScore provided under the offer described here uses a proprietary credit scoring model designed by VantageScore Solutions, LLC. There are numerous other credit scores and models in the marketplace, including different VantageScores. Please keep in mind third parties may use a different credit score when evaluating your creditworthiness. Also, third parties will take into consideration items other than your credit score or information found in your credit file, such as your income.
VantageScore®, Equifax®, Experian® and TransUnion® are registered trademarks of their respective owners.
All 2018 and newer versions of Quicken entitle users to 5GB of free Dropbox storage while subscription is in effect.
EQUIFAX is a registered trademark of Equifax Inc. The other Equifax marks used herein are trademarks of Equifax Inc. Other product and company names mentioned herein are property of their respective owners.
Portfolio tracking included with Quicken Premier and Quicken Home & Business on Windows
Payment links are only available for Quicken Home & Business.