Error When Using Quicken Online Services: OL-293 or OL-294

American Express customers: If you receive an OL-294 error while attempting to update your American Express accounts, you will need to update your connection in Quicken to resolve the issue. To do this, you will need to deactivate and then reactivate the affected American Express accounts. 

• For steps to deactivate an account, click here.
• For steps to reactivate an account, click here. 

Overview

Updating account information involves Quicken requesting information from your financial institution's server and the server responding with correct information. These errors indicate Quicken did not receive the expected response from the server.

Possible Cause(s):

• A temporary server issue
• Online services are activated incorrectly
• Incorrect or outdated password credentials

Note: You may be able to successfully sign in to your bank's website, but still receive the error in Quicken, due to the issue with the bank's server that Quicken uses to connect.

Before you begin

When receiving an OL-293 or OL-294 error, we recommend to first check the Quicken Community for alerts on widespread issues or bank outages. 

If there are no alerts in the Community, try updating your account the next business day. If the problem persists, continue with the procedure below.

First, verify your account services in Quicken

If you have not yet signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:

1. Choose Tools menu > Account List.
2. Click the Edit button of the account you want to verify.
3. In the Account Details dialog, verify that the account settings in Quicken match the services currently provided by your financial institution and make changes, as necessary, so the information matches.
4. If you make changes, try to connect to your financial institution again (Choose Tools menu > One Step Update).
5. If everything looks correct or if the problem persists, continue with the next procedure.

Second, verify your password

With the convenience of the Password Vault in Quicken comes the opportunity to forget to change your password in Quicken when it has been changed at the financial institution. To update your password in Quicken:

1. Choose Tools menu > One Step Update.
2. Uncheck all options except for the financial institution that is reporting the error.
3. Click the key icon to the right of the financial institution name.
4. Enter your password.
5. Click Update Now.

Third, refresh your online account information

1. From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
2. Select Update Now.
3. Follow the on-screen instructions to complete the update.
4. Repeat these steps for each financial institution experiencing this error.

If the issue persists

If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.